RETURNS
Reserved Rights Regarding Orders/Returns
We reserve the right to solely define and limit, refuse, and/or reject orders/returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
“Worn” means any item that shows visible signs of wear, such as creases, stretched fabric, or pilling. This includes items that have been worn outside the house or have noticeable signs of use.
“Altered” means any item that has been modified or changed from their original condition, including alterations made by the customer or a third party. This includes shortened hems, added embellishments, or any other modifications that alter the original design.
“Laundered” means any item that has been washed, either by machine or by hand. This includes items that have been laundered using detergent, fabric softener, or any other cleaning agents.
“Damaged” means any item that has visible physical damage, such as tears, rips, holes, or stains that cannot be easily removed. This includes damage caused by accidents, improper handling, or inappropriate use.
“Missing” means any item components or parts of the item that are not present when returning, such as detachable accessories, tags, original packaging, or any included extras.
Returned-to-Sender & Refused Packages
Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card. We will do our best to get your package delivered, but we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. Return Exchanges/Store Credit/Refunds
Returns are accepted within 30 days of order delivery. Holiday Order return window is extended to 60 days for any orders placed from November 1st through December 31st. All returned items are inspected before an Exchange/Store Credit/Refund can be processed so please ensure that the items are in new, unworn, and unwashed condition; to include being free of smells, stains, makeup, deodorant, and/or bodily fluids. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Returns are completed with either a refund back to the original form of payment, an exchange for an alternate product, or store credit for an additional purchase. We offer return shipping labels via the online Returns Portal at a flat-rate of $8.00. Please note that these return shipping labels are available for use by U.S. Domestic customers only. The $8.00 Flat Fee Return will be deducted from the refunded amount from the original payment method. If you proceed with a store credit or exchange, note that we will waive the $8.00 label fee, complimentary on us.
Exchange requests are subject to product availability and $2.99 handling fee. If the requested item is no longer available at the time of return processing, a credit will be issued.
If you are returning an item that has been previously exchanged, there are no refunds on any exchange returns – you will be issued a store credit in the form of an E-Gift Card.
Return Processing Time Frame: 5-7 business days once the return package is received.
Sales items are final and are not eligible for returns, refunds, or exchanges.